A Soothing and Comforting Touch Massage Therapy Client FAQs

What should I bring with me to the Spa?

If you have a gift certificate, bring that with you. Once you arrive at The Spa, we will change you into a comfortable robe and slippers. You will be given a locker and key to store your belongings during your treatments. For safekeeping, we recommend you leave any valuable jewelry at home. We cannot take responsibility for lost items.

Where should I park?

Our guest are provided with ample parking in our front or rear lot.  Appointments before 5pm are welcome to park in the front of the center, however for the safety of clients with evening appointments are asked to park in the rear at the far end door entrance.

What services should I avoid if I’m pregnant?

For the first trimester, you should avoid Massage Therapy. If the mother is having any complications it is recommended that you avoid massage unless specifically prescribed by a doctor.

What is your privacy policy?

Your privacy will always be respected. You will be fully draped or covered during all treatments.

Are reservations necessary?

We highly recommend making reservations in advance, however, feel free to call on short notice, as we may have an opening or cancellation. A credit card will be necessary to hold your reservation. Our receptionist will provide a complimentary call reminder for your appointment. We also recommend that you book future appointments at checkout to ensure your choice of date and time.

What is your cancellation policy?

At times it is necessary to cancel or change an appointment. Please notify us 24 - 48 hours in advance so we may have enough time to fill the slot with another guest. “No shows” and late cancellations (less than 24 hours) will be charged 100% of the service fees as our therapists must still be compensated for their time. Time is the core of our business, so mutual respect is asked to keep the value of our services and your time proportionate.

When am I expected to arrive?

Please arrive a minimum of 15 minutes prior to your first service appointment to allow yourself time to check-in.

How do you accommodate late arrivals?

We encourage clients to notify us if they are running behind. We will do our best to accommodate your entire service, however some late arrivals may only receive remaining service time due to other previously scheduled clients.

What considerations should I be aware of?

Please silence all cell phones and pagers. To ensure the ultimate experience for yourself and other guests, please refrain from bringing children. A quiet environment is necessary in providing a true relaxing experience for our guests.

What if I have lost my gift certificate?

It is your responsibility to keep up with your gift certificate. Expiration dates also apply to lost gift cards. Our accurate system keeps up with whom the gift certificate belongs therefore, if someone else attempts to use the certificate the actual recipient must notify us before any appointment is made.

What methods of payment do you accept?

Cash, In State Checks, Visa, Mastercard, Discover, American Express, PayPal

What is your refund policy?

No refunds, all sales final.